Grand Prairie Ford LLC ("we," "us," or "our") is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy describes how we collect, use, and protect your personal information, including information related to SMS (text message) communications under A2P 10DLC guidelines.

Mobile Messaging

We do not share, sell, rent, or disclose mobile phone numbers or SMS opt-in consent with third parties or affiliates for marketing or promotional purposes. We may share limited information with service providers who help us operate our messaging, website, and customer support systems, but only as necessary to provide our services and never for their own marketing. Carriers are not liable for delayed or undelivered messages.

If you opt in to non-marketing messages, we may send appointment reminders, order updates, and account-related notifications. If you separately opt in to marketing messages, we may send promotional messages and special offers.

1. Information We Collect

We collect personal information through our website’s customer registration and opt-in forms.

The following describes certain details about the data we collect from you:

• Contact Information: Business name, contact name, mailing address, email address, and phone number.
• Collection Method: Customer Registration form
• Communication Data: Information related to your communication with us, including text messages, emails, and interactions with our customer support.

We do not sell your personal information.

We may use trusted service providers to help operate our website, messaging systems, and customer support services (see Section 5 below). While we take reasonable steps to protect your information, no technology, data transmission, or system can be guaranteed to be 100% secure. If you have reason to believe your interaction with us is no longer secure, please contact us using the information in the "How to CONTACT US" section below.

2. How We Use Your Information

We use your personal information for the following purposes:

• Respond to your inquiries and provide customer support.
• Send account-related updates and notifications.
• Send marketing or promotional communications (via email and/or text) where permitted by your consent preferences.
• Comply with A2P 10DLC guidelines and other applicable laws, policies, or security requirements.

3. A2P 10DLC Compliance

We adhere to A2P 10DLC requirements when sending text messages, which include:

• Obtaining appropriate opt-in consent.
• Providing clear opt-out mechanisms for text message communication.
• Honoring opt-out requests promptly.
• Sending messages consistent with the stated purpose of the program.
• Maintaining records of text message interactions as needed for compliance purposes.

4. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no system can be guaranteed to be completely secure.

5. Third-Party Service Providers

• We may share personal information with trusted service providers who help us operate our website, messaging systems, and customer support services (such as hosting providers, SMS platforms, and analytics tools). These providers may access information only as necessary to perform services on our behalf and are contractually prohibited from using it for their own marketing or promotional purposes.
• We do not sell, rent, or share mobile phone numbers, SMS opt-in data, or consent with third parties or affiliates for marketing or promotional purposes.
• We may disclose information if required to do so by law or in response to valid legal process, or to protect the rights, safety, or security of our business, customers, or others, and only to the extent legally necessary.

6. Cookies

Our website may use technologies such as cookies, web beacons, pixels, and other similar technologies to automatically collect certain information from your device including, for example, your IP address, date and time of your visit, browser and operating system information, referring website address, and other information about how you interact with the website.

Our email campaigns may also use tracking technologies such as web beacons, pixels and other similar technologies to automatically collect certain information such as your IP address, browser type and version, and email engagement statistics.

7. Age of Consent

By using this site, you represent you are at least the age of majority in your state of residence.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

9. Your Rights

Depending on your jurisdiction and where applicable, you may have the following rights regarding your personal information:

• Access: You can request access to your personal information.
• Rectification: You can request corrections to your personal information if it is inaccurate or incomplete.
• Erasure: You can request the deletion of your personal information under certain circumstances.
• Restriction: You can request the restriction of processing of your personal information under certain circumstances.
• Data Portability: You can request a copy of your personal information in a structured, commonly used, and machine-readable format.

To reach us, please see the "How to CONTACT US" section below.

10. Email Compliance

In addition to our commitment to A2P 10DLC compliance, we also adhere to email compliance standards to protect your privacy and rights when sending marketing emails or other communications. We are committed to complying with the following email regulations:

CAN-SPAM Act

We adhere to the Controlling the Assault of Non-Solicited Pornography And Marketing (CAN-SPAM) Act, a U.S. law that sets rules for commercial email communication. Under CAN-SPAM:

• We provide a clear and conspicuous way for you to opt-out of receiving marketing emails from us.
• We honor opt-out requests promptly and ensure that you do not receive future marketing emails once you have opted out.
• We include our physical mailing address in marketing emails, as required by the CAN-SPAM Act.
• We do not use deceptive subject lines or misleading header information in our emails.
• We clearly indicate when our emails are for the purpose of letting you know about offers or coming events relative to your exclusive opportunities. Each email will give you the opportunity to respond or opt out.

Opting Out of Email Communications

You have the right to opt out of receiving marketing emails from us at any time. You can do so by using the "unsubscribe" link provided at the bottom of every email or by contacting us directly using the information provided in the "How to Contact Us" section below in this Privacy Policy. Once you opt out, you will no longer receive emails from us.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements, messaging compliance guidelines, or our practices. We will post any changes on our website and, if necessary, notify you of significant updates.

By using our services and providing your information, you consent to the practices described in this Privacy Policy.

12. How to CONTACT US about this Privacy Policy

To ask us questions about this Privacy Policy and our privacy practices, contact us at:

Grand Prairie Ford LLC
701 E Palace Pkwy, Grand Prairie, TX 75454
jreeves@vtaig.com
+1 972-944-8387